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Legal

Complaints policy

If you are unhappy with LUX or a decision we made, tell us. We aim to acknowledge within 2 working days and respond within 14.

Prototype version - for user testing only

Visitors

Use the report form for concerns about a profile or story. For anything else, describe the issue in the report form under "Something else".

Advertisers

Open a support ticket from your dashboard. If your profile was suspended you may submit one appeal per suspension; it will be reviewed by a different member of staff from the one who made the original decision.

Escalation

If you are not satisfied with our response you may ask for it to be reviewed by Compliance. Where relevant you can also contact Ofcom about our compliance with the Online Safety Act.

Need to reach us?

Report, appeal or ask a question

Visitors can report a profile or send a complaint through the report page. Advertisers can submit a support ticket or appeal from inside the dashboard once signed in.